MIHOS for Automotive Retail

Coaching, practice and evidence for dealer groups.

01
Automotive retail

The deal is won on the floor, long before the desk.

MIHOS listens to the showroom conversation, scores it against your own process, and turns what your best salespeople do into practice every site can run.

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Dealer groups
Single brand dealerships
Used car centres
Fleet and business sales
Showroom visit, recorded and scored
A salesperson talking with a couple beside a car in a showroom
02
The leak

Where the month is lost.

Not in the stock, not in the discount. In the twenty minutes on the floor nobody ever hears.

4
of 40 salespeople coached this month

Your sales manager coaches four people

One manager, forty salespeople, thousands of showroom visits a month. Everyone else is coached by nobody, and the desk only ever sees the deals that already made it that far.

Median salesperson
Top 10%

The gap nobody can explain

Same stock, same brand, same footfall. One salesperson closes one visit in four, another one in ten. Nobody can name the three things the first one does differently.

Said
Remembered
In the CRM

A showroom visit becomes a name and a phone number

The budget, the wife's objection, the lease ending in March, the competitor already visited: all of it is gone. What is left in the system is a lead, a model and a status.

03
MIHOS impact calculator

See what MIHOS could unlock from your pipeline.

Enter how your team sells today. We model the impact of closing more, with the same pipeline and no extra leads.

Your numbers
CHF
EUR
AED
Sales advisors across your dealerships
40
Sales appointments per advisor / week
14
Close rate today
20 %
Gross profit per vehicle sold
CHF 2,500
Potential annual impact with MIHOS
+ CHF 1,932,000
20 % → 23 %
Base case: +3 pts
Same pipeline. No extra leads.
+773
more deals won / year
from the pipeline you already have
+64
more deals won / month
without increasing lead volume
+15 %
more deals won
from the same opportunities
See other scenarios
Conservative
+1 pt
CHF 644,000
Base case
+3 pts
CHF 1,932,000
Upside
+5 pts
CHF 3,220,000
See how MIHOS gets you there
→

Based on 46 selling weeks per year and the inputs above. The +3 point base case is a modelled scenario, not a guarantee of performance.

04
The visit

Every showroom visit, scored against your own process.

Not a transcript. A score, the three moments that decided it, and the one thing to change tomorrow.

MIHOS Coach
Illustrative demo
Customers
Julie and Sébastien Roth
Visit
Showroom visit, electric estate, trade in
Duration
48:26
Status
Visit analysed
00:00
48:26
Process score
62
/ 100
Needs and usage
77
Trade in framed
44
Test drive proposed
31
Objection handling
58
Next step
71
Focus for the next visit
  1. Propose the test drive in the first ten minutes, not after the price.
  2. Frame the trade in with a range and a date, before it becomes the whole negotiation.
  3. Leave with a dated appointment, both decision makers present.
21:14 · Cross border price objection
33:50 · Test drive never proposed
06:35 · Strong needs discovery
Customer said · 21:14

"I can get the same car cheaper across the border."

What happened
The salesperson answered with a discount, before the customer had ever sat in the car.
What to improve
Answer with what the price includes here: the warranty, the service network, the resale and the delivery date.
Try this next time

"Let us compare what is actually in the two prices, then you decide."

What MIHOS saw · 33:50

The test drive was never proposed.

What happened
Forty eight minutes of specification and price, and the couple left without having driven the car.
What to improve
A customer who has driven the car comes back. A customer who has read the brochure compares it with three others.
Try this next time

"The keys are here. Fifteen minutes, and then we talk numbers."

What the salesperson did well · 06:35

Strong needs discovery.

Why it worked
Both partners spoke. He found the daily commute, the two child seats and the caravan they tow twice a year.
Keep doing this
Needs and usage scored 77. It is the reason the couple stayed on the floor for three quarters of an hour.
Worth repeating

"Tell me about the longest drive you make in a normal year."

Practise this objection in Arena
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05
The practice

The objection that cost the car, on repeat.

MIHOS turns the objections your salespeople actually heard last week into an AI customer they can argue with tonight, on your own models and offers.

✓
Your models, your customers, your objections
✓
Scored against your process, not a generic model
✓
A new salesperson is floor ready in weeks, not quarters
✓
Managers stop running the same roleplay forty times
Real objections
Voice AI
Process scoring
Instant feedback
Practise it in the Arena. Win it on the floor.
Enter Arena
Live roleplay
02:19
Simulated customer
AI customer
Simulated couple · electric estate with trade in
Customer speaking

"I can get the same car cheaper across the border."

Scenario
Price objection · value of the offer never shown
Built from the objections your salespeople actually hear.
Mute
Pause
End & score
Live process score
Needs and usage
92
Trade in framed
61
Test drive proposed
24
Next step
70

The salesperson talks. The customer pushes back. MIHOS scores the conversation against your process before the real visit, not after.

06
The group

Thirty sites. One process.

Every visit adds to the same brain. What your best salespeople do stops being folklore and becomes the process.

Every conversation
160,000

showroom visits a year, captured and scored

What MIHOS finds

The top 10% propose the test drive before the price is ever mentioned.

On "I want to think about it", the best use the same three moves, in the same order.

The new electric range is presented correctly everywhere except two sites.

What it becomes

A coaching point on the salesperson's next visit.

A new Arena scenario, on your own models.

A benchmark the group sales director can act on.

07
The rollout

Live in six weeks, on your own material.

No generic training. MIHOS is built from your models, your offers and the way your best salespeople actually sell.

Week 1 to 2
Your process, written down

Model range, offers, finance products, the steps of a showroom visit, the objections your salespeople hear, and interviews with three of your best. That becomes your scoring grid.

Week 3 to 4
Salespeople practise before the floor

Each person gets scenarios matched to the model, the customer profile and the skill they are weakest on. The first real visits come back scored.

From week 6
The manager finally sees the floor

Who has mastered what, which model is presented badly, which objection ends visits, and where one hour of coaching is worth the most.

Recording runs with consent, on Swiss infrastructure. Nothing is used to train a public model.

Bring one real showroom visit.

Forty five minutes on one of your own deals. You will see the score, the moments and the coaching before you decide anything.

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