MIHOS for Heating, Cooling and Ventilation

Coaching, practice and evidence for HVAC field teams.

01
Heating, cooling and ventilation

The quote does not sell the heat pump. The visit does.

MIHOS listens to the technical home visit, scores it against your own method, and turns what your best sales engineers do into practice the whole team can run.

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Heating installers
HVAC networks
Heat pump specialists
Service and retrofit
Technical home visit, recorded and scored
A heating engineer explaining a heat pump to a homeowner in a utility room
02
The leak

Where the year is lost.

Not in the equipment, not in the margin. In the hour in the basement nobody ever sees.

4
of 40 engineers coached this month

Your technical manager rides along four times

One manager, forty people on the road, hundreds of surveys a month. Everyone else is coached by nobody, and the best engineer in the company is the only one who knows why he wins.

Median engineer
Top 10%

The gap nobody can explain

Same equipment, same subsidy, same price list. One engineer converts one survey in two, another one in five. Nobody can name the three things the first one does differently.

Said
Remembered
In the quote

An hour on site becomes a PDF

Everything the customer said about the cold bedroom, the wood stove and the neighbour who regrets his system is gone. What reaches the office is a bill of materials and a price.

03
MIHOS ROI calculator

What is one point of close rate worth across your team?

Same leads. Better closing. Move the five numbers, pick your currency. The arithmetic is yours, MIHOS only moves the close rate.

Your numbers
CHF
EUR
AED
Sales engineers in the field
15
Home surveys per person, per week
9
Close rate today
27 %
Close rate to model
30 %
Gross margin per system installed
CHF 8,000
Potential annual impact with MIHOS
+ CHF 1,490,400
27 % → 30 %
Same pipeline. No extra leads.
+186
more systems sold a year
from the pipeline you already have
+16
more systems sold a month
without buying a single extra lead
+11.1 %
more systems sold
out of the same opportunities
See how MIHOS gets you there

Based on 46 selling weeks a year. Everything above is computed from the numbers you entered. It is a model of your own pipeline, not a guaranteed performance increase.

04
The survey

Every technical visit, scored against your own method.

Not a transcript. A score, the three moments that decided it, and the one thing to change tomorrow.

MIHOS Coach
Illustrative demo
Customers
Corinne and Marc Dubois
Visit
Survey, oil boiler to air source heat pump
Duration
1:14:22
Status
Visit analysed
00:00
1:14:22
Playbook score
64
/ 100
Discovery
79
Existing system diagnosed
88
Running cost quantified
33
Objection handling
51
Next step
69
Focus for the next survey
  1. Put a yearly figure on the oil they are burning today, before quoting anything.
  2. Answer the radiator objection with the flow temperature, not with a bigger unit.
  3. Leave with a dated follow up and the electrician's slot pencilled in.
29:40 · Radiator objection
58:15 · Running cost never quantified
12:05 · Excellent diagnosis
Customer said · 29:40

"I was told a heat pump does not work with my radiators."

What happened
The engineer moved straight to a larger unit and a higher price, instead of measuring what the existing radiators actually need.
What to improve
Answer with the flow temperature the house can accept, and what a single radiator swap would change.
Try this next time

"Your radiators are sized for 55 degrees. Let me show you what that means in practice."

What MIHOS saw · 58:15

The cost of doing nothing was never calculated.

What happened
The couple heard that the boiler was old. They never saw what it costs them every winter, so the quote had nothing to be compared with.
What to improve
Write the yearly oil bill down in front of them. A cost with a number is a decision. A cost without one is a comment.
Try this next time

"You are burning about 2 400 francs of oil a year. Let us start from there."

What the engineer did well · 12:05

An excellent diagnosis.

Why it worked
He checked the insulation, the radiator sizing and the electrical supply before proposing anything, and said so out loud.
Keep doing this
Diagnosis scored 88. It is the reason the couple trusted the rest of the visit.
Worth repeating

"Before I propose anything, let me look at what this house actually needs."

Practise this objection in Arena
05
The practice

The objection that cost the installation, on repeat.

MIHOS turns the objections your engineers actually heard last week into an AI customer they can argue with tonight, on your own equipment and prices.

Your equipment, your customers, your objections
Scored against your method, not a generic model
A new engineer is customer ready in weeks, not seasons
Managers stop running the same roleplay forty times
Real objections
Voice AI
Method scoring
Instant feedback
Practise it in the Arena. Win it in the basement.
Enter Arena
Live roleplay
02:19
Simulated customer
AI customer
Simulated homeowner · boiler replacement
Customer speaking

"I was told a heat pump does not work with my radiators."

Scenario
Technical objection · running cost never quantified
Built from the objections your engineers actually hear.
Mute
Pause
End & score
Live playbook score
Discovery
92
System diagnosed
61
Running cost quantified
24
Next step
70

The engineer talks. The customer pushes back. MIHOS scores the conversation against your method before the real survey, not after.

06
The network

A hundred engineers. One method.

Every survey adds to the same brain. What your best people do stops being folklore and becomes the method.

Every conversation
32,000

technical visits a year, captured and scored

What MIHOS finds

The top 10% read the oil or gas bill before they open the boiler cupboard.

On "my radiators are too small", the best use the same three moves, in the same order.

The new ventilation range is explained correctly everywhere except two branches.

What it becomes

A coaching point on the engineer's next survey.

A new Arena scenario, on your own equipment.

A benchmark the branch manager can act on.

07
The rollout

Live in six weeks, on your own material.

No generic training. MIHOS is built from your equipment, your quotes and the way your best engineers actually sell.

Week 1 to 2
Your method, written down

Equipment ranges, price lists, subsidy rules, the steps of a technical survey, the objections your engineers hear, and interviews with three of your best. That becomes your scoring grid.

Week 3 to 4
Engineers practise before they quote

Each person gets scenarios matched to the system, the house type and the skill they are weakest on. The first real surveys come back scored.

From week 6
The manager finally sees the field

Who has mastered what, which range is explained badly, which objection ends surveys, and where one hour of coaching is worth the most.

Recording runs with consent, on Swiss infrastructure. Nothing is used to train a public model.

Bring one real technical visit.

Forty five minutes on one of your own surveys. You will see the score, the moments and the coaching before you decide anything.

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