Definitions

The company that subscribes to MIHOS and deploys it across its sales teams.

A person the customer gives access to MIHOS: a rep, a manager or an administrator.

Anyone present in a recorded meeting, including the customer's own client.

Whoever decides why and how personal data is processed. For your teams' data in MIHOS, the customer.

Whoever processes personal data on behalf of a controller and on its instructions. MuuM Sàrl, for the data in MIHOS.

A provider MIHOS uses to process customer data, such as hosting, speech-to-text or language models.

Any information about an identified or identifiable person, including a voice.

Data the law protects more strictly, such as health, beliefs or biometric data used to identify a person.

The audio of a meeting, and the screen and video for recordings made with the desktop app.

The written version of a recording, attributed to each speaker.

What MIHOS produces from a transcript: scores against the playbook with their justification, coaching, briefs and suggestions.

A rehearsal in which the rep talks with an AI client.

A numerical representation of a rep's voice, used only to recognise that rep, and only with explicit consent.

Disclosure of personal data to a recipient outside Switzerland.

A country the Swiss Federal Council recognises as protecting personal data adequately, such as the EU member states.

Contract clauses adopted by the European Commission and recognised in Switzerland, which bind a recipient in a country without adequate protection.

The framework under which Switzerland and the EU recognise United States companies certified under it as protecting personal data adequately. It covers only the companies on the official list, for the data types they are certified for.

The contract that sets out what the processor may do with the controller's data. Also called DPA.

The safeguards that protect the data: encryption, access control, logging, training, procedures.